Returns

ptp-returns.jpg

Because Performance Truck Parts carries so many products from so many manufacturers, there are some special returns requirements for certain items or brands.

If you would like to return a product, please contact us via info@performancetruckproducts.com to see if your product qualifies.

Q. Can I return or exchange a part?

It depends on the part. Performance Truck Products will accept returns of brand new, unused, uninstalled, or defective items within 30 days of purchase. The product must be in original packaging and be accompanied by all the original paperwork.

If the product has been used or installed, a refund will not be given. Some items such as exhaust systems might have a re-box fee ($35) if the box is damaged to the point where it can no longer be used.

Q. What parts have special return requirements or are non-refundable?

Some brands - including Banks Power, K&N, Flo-Pro, and a few others - may have a restock fee of up to 20% of the total purchase price if returned or replaced. Please contact us if you'd like the full list of items.

Some items - such as clutches, transmissions, turbos, lift kits, etc. - are non-refundable under any circumstance. If you have an issue with one of these items, we will do everything we can to help, but all warranty and tech must go through the manufacturer.

Q. Do I have to pay for shipping on a return?

Return shipping is the responsibility of the customer unless the product is deemed defective. It's a good idea to insure your package. Performance Truck Products will not refund a package that is damaged or lost during return shipping.

Note: All Flo-Pro returns will have a 15% restock fee plus $10 re-box fee if it is damaged.

Q. What if the part is defective or damaged?

Contact us via email or live chat. We will do everything we can to help, but all warranty and tech must go through the products manufacturer. Damage suffered in transit must be taken up with the carrier.

Q. What if I need to make a warranty claim and return a part?

Each manufacturer has their own process for warranty claims. If you have a part that has a warranty problem, contact us and we’ll help you get you in touch with the manufacturer.

Q. What if you sent me the wrong part?

Contact us right away so we can correct the order.

Q. What if I cancel my order before I receive it?

Canceled orders will have an automatic 10% restocking fee and could be subject to additional fees depending on how far along the order is. If the order has been shipped, additional fees will be charged to stop the delivery, and the customer will be responsible for original package shipping charges, as well as return shipping to our facility.

Q. What if I refuse delivery?

Do NOT reject or return a package to the address on the package. We DO NOT receive packages there. The package will be returned to you, and you'll be charged a fee.

It's best to accept the package and start the returns process.

Q. What if I ordered the wrong part?

It depends on the part. Performance Truck Products will accept returns of brand new, unused, uninstalled, or defective items within 30 days of purchase. The product must be in original packaging and be accompanied by all the original paperwork. If the product has been used or installed, a refund will not be given.