At Performance Truck Products, we do our very best to get you the parts you want at the absolute best price possible. In this effort, we now have free ground shipping on orders over $50, shipping to an address in the Continental USA. Some very large items are not included in this due to their size and weight and need to ship freight. These products will have a shipping charge option on the product page. No tricks, no gimmicks, just the lowest possible shipping price possible. If you have any questions regarding shipping, please dont hesitate to email us at firstname.lastname@example.org.
Performance Truck Products offers Ground, 2 Day Air, 3 Day Select, Overnight Standard, Overnight Saver, and Overnight Priority shipping on most items we carry. To get a shipping quote, please add the part(s) to the cart you want and enter your state and zip code into the shipping estimator. It will give you our shipping charges for those items as well as all other options available. Online orders will be shipped through the carrier of our choice. We do not ship to P.O. boxes, please make sure to provide us with a physical shipping address during checkout. If your billing and shipping addresses are different, you may get a call or email from us requesting some additional information. This is sometimes necessary with some transactions to acquire more information to safeguard the card holder as well as us as a retailer.
How long does it take for a part to arrive at my door?
Due to the 20+ stocking warehouses across the entire country that we use, we are able to get product to our customers much faster than our competitors. Most orders are shipped the same day if placed before 3pm CST and arrive on our customers doorstep within 1-3 business days, with our FREE ground shipping. This includes items that are in stock, parts that need to ship from the manufacturer or that are on the way to us could be delayed a bit longer. If a package is going to be delayed, we do our best to contact you as quickly as possible to let you know in case other arrangements need to be made.
If you receive an item that was damaged during shipping, please contact us as soon as possible via email or through our Contact page, and be sure to include pictures of the box as well as the part and damages. Please DO NOT install or try to modify the part in any way, unless you plan on keeping it as we are not able to file a claim with the carrier once this happens. We will get back to you as soon as possible and work with you to get it taken care of, quickly. Carriers have a claim process for these types of issue so you will need to hold onto the box and parts until we get back to you. No one likes damaged parts, we try to make it as painless as possible and get you a new part as soon as we possibly can.
Yes! We will email you a notification regarding your tracking number once your item ships. This is easiest if you have created an account on our site. If not, it will prompt you to create one from the link in your email. In some cases like a shipment from the manufacturer, tracking is sometimes delayed and you may receive the part faster than we are able to attach tracking. We work with manufacturers daily in an attempt to get our customers tracking info in drop ship cases. We know you want tracking info and trust us, we want to get it to you! If you have not received tracking or would like to check on your order, you can click the Tracking link to go to our Tracking info page to request order and/or tracking info.